Business Problem:
Sending broadcasts to contacts who are currently engaged in conversations with platform users can interrupt the flow and potentially create confusion. There is a need to ensure that broadcasts do not disrupt ongoing conversations.
Desired Outcome:
  • Delay Option: Introduce a checkbox option when creating broadcasts to delay sending messages to contacts currently assigned to a platform user.
  • Use Case: This feature would help maintain the integrity of ongoing conversations by delaying broadcasts until the conversation is no longer active, ensuring a smoother user experience and avoiding interruptions.