Calls: AI Agent to Answer Inbound Calls
planned
Suhana Hamzah
Business Problem:
As a support manager, I want the AI Agent to automatically answer inbound calls when no human agents are available, so that customers are not left unattended and basic queries or routing can still be handled.
Desired Outcome:
- Automatically answer calls using AI Agent.
- Handle greetings, simple FAQs, or triage before escalating to human agents.
- Reduce the number of missed calls, especially after-hours or during high-traffic periods.
Use Cases:
- Handling calls during non-business hours.
- Letting AI Agent triage or collect intent before routing.
- Providing basic info (e.g. store hours, order status) through AI without human involvement.
Current Workaround:
N/A - Calls are either missed or must be handled by available agents manually.
N
Nabilah Binti Salleh
Merged in a post:
Detect Intent or Summarize Converation
Eran Dey
I need an ai that can either summarize conversations and tag them OR just detect client intent based on keywords and tag the call accordingly
N
Nabilah Binti Salleh
Merged in a post:
telnyx
Fermín Antonio Rosales Sepúlveda
How can I have an assistant with AI to answer calls and refer to attachments or forward calls
Ahmed Nassar
planned
S
Shi Hui
under review