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Ahmed Nassar
Business Problem:
  • As a manager, I want call transcription capabilities, so that I can have accurate, searchable records of conversations for reference and training purposes.
Desired Outcome:
  • Real-time transcription during calls.
  • Accurate, formatted transcripts available immediately after calls.
Use Cases:
  • Record keeping for client interactions.
  • Generating transcript archives for team collaboration.
The Current Workaround:
  • N/A