Calls: Custom Call Channel
A
Arman Khachatryan
Business Problem:
Currently, respond.io supports VoIP calls only through Telnyx. This creates limitations for businesses in countries where Telnyx is not fully supported or where local telecom providers are preferred. As a result, businesses are unable to use respond.io for call management with their existing SIP providers.
Desired Outcome:
Introduce a customizable call channel that allows users to configure their own SIP (VoIP) provider. This would include fields for:
- SIP server IP address and port
- Username and password for authentication
- Option to set up inbound and outbound calling
This flexibility would allow businesses to use their local telecom provider credentials for voice communication within respond.io.
N
Nabilah Binti Salleh
Merged in a post:
utilizing yeastar - linkus services / wedgits
Adil Ben Fayiz
we're utilizing yeastar - linkus services on our Saudi telecom business landline number, which is configured as VoIP with data circuits services, is there a way that we can link our company voice calls with widgets of same services ? or is there even any custom way to link it through your platform to have our IVR tree here like Freshdesk from freshworks and zendesk ?