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Ahmed Nassar
Business problem:
  • As a user, I want to record and playback calls so that I can review important details and ensure compliance with communication standards.
Desired outcome:
  • Ability to record calls directly within the platform.
  • Accessible playback of recorded calls in a user-friendly interface.
  • Secure storage and retrieval of call recordings.
Use Cases:
  • Reviewing agents performance during calls
  • Verifying commitments or agreements made during calls.
The current workaround:
  • N/A