Channel Improvement: Option to delete messages sent by mistake | Voters

Channel Improvement: Option to delete messages sent by mistake

Bernardo Gonzalez

I would like to be able to delete a message that I sent by mistake on the Messages module, and for it to also be removed from the recipient's device, so that the unintended message is no longer visible. 
Important note:
This feature may not be available on all channels, as some channels may not support message deletion implementation.

February 27, 2020

Shi Hui

Pinned

There is a limitation on the channel's side where most of the channels (e.g. Facebook, WhatsApp, Instagram, Line) do not have API to delete sent messages.
Once the channels start providing API to delete sent messages, we are happy to look into this feature!
Update (31 May 2023): This API still does not exist yet, except on Telegram.

Yihui Chan

Merged in a post:

Edit/delete for texts

Mustafa AB

Ability to delete/edit texts just like WA feature. Because when sending a wrong message to client, there is no option to delete or edit it.

October 22, 2023

October 24, 2023

Tang Supporter

Please make this feature for Telegram Channel Shi Hui

Yihui Chan

Hi Tang Supporter, we're currently focusing on other priorities but we'll be sure to consider this feature as soon as we can.

Yasser A

we prefer to delete or edit message at least ,because some agent maybe send price of products by wrong calculations ( for example )

Eka Suwari

it will great cause sometime we makes typo and when we realize it sent to customer will drop our company values just because typo and wrong message

Luca Renna

Being able to delete mistaken messages from the Message module and from the contact side in their device.

José Reyes López Rivas

It will be great, people make typos...

Shi Hui

Merged in a post:

Delete sent messages

Gkk777 yqpp312000

Once the channels start providing API to delete sent messages, we are happy if we can have this feature.

August 9, 2022

Traworld Tech

Yes absolutely! I get that other channels don't allow it (FB/Whatsapp/Insta/etc), but for other channels like Website Chat, we should be able to do it. Attached sample UI. I suppose it would probably be best to "not actually delete the message", for future record/reference. Maybe you can just mark it internally as Deleted, so the customer doesn't see it, but internally we can still see it.

Shi Hui

There is a limitation on the channel's side where most of the channels (e.g. Facebook, WhatsApp, Instagram, Line) do not have API to delete sent messages.
Once the channels start providing API to delete sent messages, we are happy to look into this feature!
Update (31 May 2023): This API still does not exist yet, except on Telegram.

Patricia Goh

Hi guys, when can we possibly have this small but critical function? It's hard to accept that most messaging app enables users to delete messages, but not in Respond. It's truly embarrassing if a brand/company sends a message to clients by mistake, and is not able to redraw it. Please let us know what is stopping Respond to view this as a fundamental function?

Shi Hui

Hi Patricia Goh, we understand your struggle here. We are still winding up some other exciting new features. We hope to be able to work on this feature soon.

Shi Hui

Hi Patricia Goh, to clarify on my previous message, most of the channels (e.g. WhatsApp, Facebook, Instagram) do not have API to delete sent messages.

Once these channels provide API to enable deleting messages, we will start looking into this feature, hopefully soon! 😊

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