Custom Channel: Auto-Populate Custom Field Data on Contact Creation
Viiky Ng
Business Problem:
When contacts are created through inbound messages from a custom channel, the custom field data is not automatically populated. This creates additional manual work for users to update the custom fields, leading to inefficiencies and potential inconsistencies in data management.
Desired Outcome:
Enable automatic population of custom field data when a contact is created by inbound messages from a custom channel. This functionality should work alongside the standard field population to ensure all relevant contact information is captured seamlessly.