Dashboard & Reports: Show conversation sentiment
E
Emerson Rayo
Business Problem:
The new conversation sentiment rating is useful, but managers want to see it across the team: how many conversations were positive, neutral or negative, overall and for each agent, in real time.
Desired Outcome:
- The Dashboard shows live sentiment totals, overall and by agent.
- The Reports module to compare sentiment between Teams, Agents, Conversation Categories
N
Nabilah Binti Salleh
Hi Emerson Rayo- thank you for your request.
Just to share, sentiment is already filterable in the Reports module. See here