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Nabilah Binti Salleh
Business Problem
The new Lifecycle Transitions Log in Reports lets businesses see every lifecycle stage change, with who or what made it and the source of the change. But the table can only export 100 rows at a time. For businesses with many contacts or a long reporting period, getting the full history means many small exports, or isn't practical at all.
Without a full export:
  • Businesses can't easily analyze lifecycle transitions in their own tools, such as BI dashboards, spreadsheets or a CRM.
  • Comparing agent performance by stage over a long period is slow and easy to get wrong.
  • It's hard to keep a complete audit trail of lifecycle activity for compliance or for checking past records.
  • Campaign and ad analysis, for example "which ad produces contacts that convert fastest", stays limited to small samples.
Desired Outcome
Add Lifecycle Log as a data set in Workspace Settings > Data Export, next to Contacts, Conversations, Messages and Failed Messages.