Developer API: Reply-to messages for WhatsApp and Telegram Channels
Ahmed Nassar
Business problem:
- As a business utilizing multi-channel communication, I want to reply to messages via Respond.io's Developer API 2.0 for WhatsApp and Telegram channels, so that I can integrate this functionality into my custom workflows and automate responses efficiently.
Desired outcome:
- Enable API-based replying to messages specifically on WhatsApp and Telegram channels.
Use Cases:
- Automating customer service responses on WhatsApp and Telegram through a custom-built system.
- Integrating reply functionality into existing CRM systems for cohesive multi-channel communication.
The current workaround:
- Replying to messages is currently possible only through the built-in reply feature on the platform (Selected channels only including Respond.io WhatsApp BSP).