Developer API: Reply-to messages for WhatsApp and Telegram Channels
Ahmed Nassar
Business problem:
- As a business utilizing multi-channel communication, I want to reply to messages via Respond.io's Developer API 2.0 for WhatsApp and Telegram channels, so that I can integrate this functionality into my custom workflows and automate responses efficiently.
Desired outcome:
- Enable API-based replying to messages specifically on WhatsApp and Telegram channels.
Use Cases:
- Automating customer service responses on WhatsApp and Telegram through a custom-built system.
- Integrating reply functionality into existing CRM systems for cohesive multi-channel communication.
The current workaround:
- Replying to messages is currently possible only through the built-in reply feature on the platform (Selected channels only including Respond.io WhatsApp BSP).
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Nabilah Binti Salleh
Merged in a post:
API: V2 Reply to (quote) a specific WhatsApp message
Abdullah Boodai
We use api v2 to send whatsapp replies from our AI Assistant. Could you please add support to replying to (quoting) a specific incoming message in the send message endpoint, e.g. a replyTo/ context message ID? WhatsApp Cloud API supports this via context field.
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Nabilah Binti Salleh
Merged in a post:
Possibly want the API to allow replying to a specific message from the API.
Nay Htet Kyaw
Currently the API only allow sending messages to a channel but doesn't allow to reply to a message. If this is possible, it would be really useful one.