Developer API: Retrieve list of Messages for a Contact
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Faisal Matari
Business Problem:
Currently, there is no straightforward way to retrieve a list of messages for a specific contact using filters such as customer mobile number, name, or assigned user. This limitation hinders the ability to analyze conversations and assess key metrics.
Desired Outcome:
Enable the Developer API to retrieve a list of messages associated with a specific contact. This functionality would facilitate advanced analytics and third-party integrations.
T
Tony Doronin
Really annoying that something this basic is missing.
Can't upvote this enough!
Example use case: get chat history, send it to OpenAI to score conversation on different metrics: response time, politeness, accuracy etc.
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Nabilah Binti Salleh
Hi Faisal Matari- thank you for your request!
To understand your request further, could you share with us what use case you'd like to achieve?
Hope to hear from you soon!
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Faisal Matari
any update