Dialogflow: Send first message to Dialogflow instead of Welcome Event
M
Mauricio Vulin
It's something that was going well and they broke it hehehe please fix it as soon as possible, I have a lot of customers who use Dialogflow
H
Hong
This is my experience.
Interestingly, for a FIRST whatsapp message sent in by a NEW contact, DF will not be triggered at all.
But subsequent messages will trigger DF.
Y
Yuan Jiun Seng
Yes, this is very important when we want to connect a bot to our channel. When a contact send in a message but not able to trigger the Dialogflow intent, contact will not able to get correct respond from the bot. And this will impact the user experience.
I faced this problem for Whatsapp channel.
For FB messenger, I can still use event to trigger.
But for WhatsApp, it does not allow to use event to trigger an intent because it requires contact to start the conversation.
Hopefully this setting can be amended.
Thank you very much!
H
Hong
This is my experience.
Interestingly, for a FIRST whatsapp message sent in by a NEW contact, DF will not be triggered at all.
But subsequent messages will trigger DF.
Z
Zoyeb B
this feature would MEAN a LOT to apna becoming successful on respond.io for millions of Indian SMEs.