Flow Builder (Workflows) for Automation Rules | Improvements to Automation | Voters

Flow Builder (Workflows) for Automation Rules | Improvements to Automation

complete

Jerry (CEO)

We will be adding a way to create simple, visual flows for Automation to ease onboarding and guiding contacts through conversations.

April 17, 2019

Jerry (CEO)

Merged in a post:

Wait for response

Isaac Meneses

Add option to wait for the response of the customer, get the response and set a variable. This is perfect to make a conversation look more natural.

January 24, 2022

Jerry (CEO)

Hi Isaac Meneses, you can already "wait for a response" in the existing Workflows by making use of the "Ask a Question" step, you can see more information here: https://youtu.be/AUnqsMpjDZQ?t=114

Jerry (CEO)

Merged in a post:

Opening Hours

Isaac Meneses

Create one workflow function to select opening hours and execute certain stuff under that period

January 24, 2022

Jerry (CEO)

Hi Isaac Meneses, you can already manage opening hours with the existing Workflows automation, you can learn more here: https://respond.io/blog/auto-assignment-automatic-assignment-respondio#toc-mobile-10

Jerry (CEO)

Merged in a post:

Rules should be able to be based on other rules results

Karel Bourgois

I would like to triger an automation rule only if another rule didn't triger. Use case: I have a survey sent the first time a user comes (welcome event) but for the next time how can I trigger a different survey? (if I did setup the first one to happen only once per user)

January 17, 2022

Jerry (CEO)

marked this post as

complete

Finally, the brand new Workflows Module is here! 🎉
Choose among 4 different Triggers and 12 Steps to create incredibly-customisable experiences for your contacts! 
You can read more about the November release here: https://respond.io/blog/november-2021-release-workflows-module-and-send-message-templates-via-messages-api
Feel free to check out our documentation to learn more about Workflows: https://docs.respond.io/workflows?_ga=2.89249628.673570521.1636425553-1566117876.1636425553#the-workflow-builder

Jerry (CEO)

Merged in a post:

Automation: Assigning to Team instead of Single User

Reza Baita

Hi,
Several of the potential user need to assign to only respected team member (not particularly to one-user). So later on, the team member can assign to themself or supervisor assign to the team member.
Maybe you can add this as Automation trigger when new conversation open with tag or related custom fields assigned to the team.
I guest this is simple function that means a lot to user experience.
Thank you!

October 10, 2021

Jerry (CEO)

Hi Reza Baita, we are just a couple of weeks away from releasing this functionality :)

Ankit Rungta

Jerry (CEO): Are we getting this update? :)

Jerry (CEO)

Hey Ankit Rungta: we are almost done, just a few more weeks of QA !

Here is a teaser, but shhh don't let the others know (see image below)🤫

Rasoul G

Hi, how long will it take to release this feature?

Roger Soporte

Rasoul G: Yes, good question

Jerry (CEO)

marked this post as

in progress

Eder Reátegui

Jerry (CEO): it should be activated with a keyword so that, depending on the case, we no longer use Dialogflow if we have a basic flow

Jerry (CEO)

Hello Eder Reátegui: In the first version of workflows, we are going to focus on process automations (such as automatically assigning to teams). Our intention is not to replace Dialogflow, but to complement it with functions that they don't have (managing contacts and agents).

Maybe in the future we'll build on bot builder:)

System Admin

Jerry (CEO): Great! I hope that the random assignment to online agents from Dialogflow will be included.

Jerry (CEO)

System Admin: If it's going to be possible, but indirectly. Dialogflow will add a Tag and that Tag will trigger the Workflow that it assigns to a team at random.

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