HubSpot: Choose What Happens When a HubSpot Field Is Cleared
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Business Problem:
- Currently, when a mapped field is cleared in HubSpot, the corresponding value is also cleared from the respond.io contact. Teams that want to keep the existing respond.io value need a way to choose whether an empty HubSpot field clears it.
Desired Outcome:
- Set Empty-Value Behavior: Let admins choose whether an empty HubSpot value clears the respond.io field or preserves its current value.
Use Cases:
- Retain Contact Details: When a HubSpot field is cleared, teams can keep its existing value in respond.io if agents still need it while handling conversations.
Current Workaround:
- Teams may need to avoid clearing HubSpot fields or manually restore in respond.io when the result is unexpected.