Improvements to Away Message | Voters

Improvements to Away Message

complete

Gerardo Salandra

Show Away Message only when there are no active users.
Show Away Message when Assignee is offline.
Show Away Message only outside of business hours.

March 24, 2020

Gerardo Salandra

Merged in a post:

Business Hours

Dale De Mesa

Hoping you could add something of a setting or configuration where we could add a specific business hours where the chat would be active and beyond that the away message would be the default message when a client tries to contact via the channels

December 17, 2021

Gerardo Salandra

marked this post as

complete

We have incorporated this feature into v8.0 Workflows Release.

Respond.io’s Workflows offer numerous possibilities for sending an Away Message. Workflows are advanced automation triggered when a Contact starts a new Conversation with you.

The following Away Message use cases are now supported:

Send a Simple On/Off Away Message for Business
Send Away Messages When Agents are Offline
Send An Away Message Outside of Business Hours
Send Away Messages When a Dedicated Agent is Unavailable

Learn more here: https://respond.io/blog/away-message-for-business

Gerardo Salandra

Merged in a post:

Offline message automation

Brenda Enríquez

They should automate messages at specific non-working hours, so they don't have to be changing the away message

August 30, 2021

Leon Esquenazi

The away message should be per channel, not general. It is not ok to ask a whatsapp customer for his contact details while we already have them, nor have the away message be sent while we are online.. I think each channel deserves its own settings

Ejemplo Ejemplo

we lost hope, more than a year planned, they will no longer

Soporte Multiagente

Any news? ETA?

Theqa Support

The away message is working even when we are online. it must only work once we are offline/ away and not available.

Also, a suggestion to add Away status to the agent status.

Gerardo Salandra

Merged in a post:

Automatic Away message display

José Luis Quiroz

Enable option for the message to be automatically displayed outside of service hours.

It would be required to be able to define the hours and days of service

April 6, 2021

Ron Yaari

Any news? ETA?

Alexey Stepanov

So what's the latest on this one, it's been almost a year?

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