All outgoing messages in the Inbox conversation panel share the same background color regardless of whether they were sent by an AI Agent, a Workflow, or a human agent. Teams that review conversations for quality analysis, agent monitoring, or troubleshooting cannot quickly scan a thread and tell where automation ended and human support began — they must hover over each message individually to check the sender.

Allow Workspace administrators to assign distinct background colors (or visual styles) to outgoing messages based on sender type (e.g., AI Agent, Workflow, human agent).