Inbox Module: Scheduled Sending of Message Templates
I
Iluska Lopes
Business Problem:
Currently, there is no ability to schedule the sending of message templates, particularly when the 24-hour messaging window is closed. This limitation makes it difficult to manage communication schedules and ensure timely follow-ups with customers.
Desired Outcome:
Enable the ability to schedule message templates to be sent automatically at a specific date and time, regardless of the 24-hour messaging window.
Improve the management of communication schedules by allowing pre-scheduled templates for campaigns and reminders.
Enhance overall efficiency by eliminating the need for manual intervention in sending messages.
Use Cases:
- Scheduling follow-up messages outside of the 24-hour messaging window.
- Planning and automating campaigns to reach customers at the most effective times.