Inbox Module: Scheduled Sending of Message Templates
I
Iluska Lopes
Business Problem:
Currently, there is no ability to schedule the sending of message templates, particularly when the 24-hour messaging window is closed. This limitation makes it difficult to manage communication schedules and ensure timely follow-ups with customers.
Desired Outcome:
Enable the ability to schedule message templates to be sent automatically at a specific date and time, regardless of the 24-hour messaging window.
Improve the management of communication schedules by allowing pre-scheduled templates for campaigns and reminders.
Enhance overall efficiency by eliminating the need for manual intervention in sending messages.
Use Cases:
- Scheduling follow-up messages outside of the 24-hour messaging window.
- Planning and automating campaigns to reach customers at the most effective times.
Humberto Fuenmayor
I have noticed that this lack of feature on Respond.io it is making us work harder, by making us create reminders or snoozing us to manually send a specific message to our consumers during the 24 hour period.
It should be possible to program any message while the 24 hour period is active.
A
Alyaa See
Hi Humberto Fuenmayor We understand how this limitation can create extra manual work for your team, especially when you’re trying to follow up with customers at the right time.
We’ve noted your feedback and will keep you updated should there be any progress on this request.