Inbox: Reply-to Comments for Internal Collaboration
M
Muhannad Kamal
Business Problem:
In conversations where multiple topics are discussed, it can be challenging for internal users to refer to specific messages when leaving comments. Without the ability to reply to a specific message, internal communication can become unclear or disjointed, leading to confusion and slower response times.
Desired Outcome:
Enable a "reply-to" functionality within internal comments that allows users to tag or reference a specific message in the conversation—similar to the WhatsApp reply-to feature. This would:
- Make internal collaboration more precise
- Help users understand the context of the comment quickly
- Improve response coordination between team members
