Custom Inboxes and Lifecycle stage folders currently show only the total count of open conversations next to the folder name. There is no visibility into how many of those conversations are still awaiting a response.

The Unreplied toggle can filter within a folder to surface those conversations, but it doesn't show a count at the folder level — so teams have to click into each folder and toggle the filter to gauge their unreplied backlog. For high-volume teams, this makes it hard to spot which queues need attention without navigating folder by folder.

Display both a total conversation count and a pending (unreplied) count next to each folder name in the inbox sidebar.

For example: 100 / 90 — where 100 is the total number of conversations in the folder, and 90 is the number still waiting for a response.

This should apply to Custom Inboxes and Lifecycle stage folders. A dual-count display at the folder level would let teams monitor workload distribution, spot response backlogs at a glance, and prioritize queue management without navigating into each folder individually.