Inbox: Support sending emoji reactions
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Shi Hui
Business Problem:
Currently, agents on respond.io cannot send emoji reactions to messages received from contacts. The message actions menu in the Inbox only supports Copy, Copy link, Translate, Reply, and Reply with AI Assist — there is no option to react to a message with an emoji. This limits agents' ability to quickly acknowledge messages in a lightweight, conversational way without sending a full reply.
Desired Outcome:
Add the ability for agents to send emoji reactions to incoming messages directly from the Inbox on respond.io.
For example, an agent could react with a 👍 to acknowledge a contact's message without needing to compose a full response. This should be supported across all channels where the underlying platform supports reactions (e.g. WhatsApp, Facebook Messenger, Instagram, Telegram), enabling more natural and efficient interactions that help contacts feel heard and engaged.
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Jose2 Martinez2
It would be great to have this, but I wouldn't consider it a super top priority though. Thanks team!
N
Nabilah Binti Salleh
Merged in a post:
Messages: Emoji Reactions
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Sana Nazir Ahmad
Allow users to react to messages in the inbox using emojis.
Problem
Currently, users need to send replies just to acknowledge messages, approvals, or updates. Reacting with emojis can help speed up the process.
For teams handling high conversation volumes, lightweight acknowledgment methods are important for operational efficiency.
Jaime Cárdenas Castro
I agree. When my company was using WhatsApp Business we would send and receive A LOT of reactions since it helps tremendously with communication. It also makes the conversation "warmer" and feel more "humane" and less "bot-y". In many cases it also helps us close conversations more effectively. Not sending/receiving reactions to comments is one of the things we miss the most.
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Angel Lai
This is important to have as customer tends to press a “like” emoji to confirm something.
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Nabilah Binti Salleh
Merged in a post:
Quick Reactions (Emoji Reactions) for WhatsApp Messages
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Spacenter
Add support for emoji reactions (quick reacts) to messages in WhatsApp conversations. This feature would allow users to react to incoming or outgoing messages with emojis (e.g., 👍❤️😂🔥) instead of sending a separate message.
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Sarah Marais
We also really really want this functionality!
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Gaby Flores
Please. Very important to be able to see customers reactions to messages, and be able to react to their messages.
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Archish Dalal
This is very important to have! Please add this asap
H
Hong
This is quite important.
Sometimes when we send questions to the contacts, they might use a "reaction" to reply instead, and we cannot see it.
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Ana Diaz
It would be great to have both of these features implemented!
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