Lifecycle: Add Lost Stages default inboxes
W
Wilson Tan
Business problem:
Currently, Respond.io automatically creates default inboxes for primary lifecycle stages, enabling users to efficiently manage and engage with contacts in these key stages. However, no default inboxes are created for Lost stages, which can make it difficult for teams to focus on re-engaging or “winning back” lost customers.
- No Default Inboxes for Lost Stages:While Lost stages exist within Lifecycle features, they are not included in the default inbox creation process.
- Missed Re-engagement Opportunities:Without dedicated inboxes for lost customers, users may overlook or deprioritize potential “win-back” efforts.
- Inconsistent User Experience:Having default inboxes for some lifecycle stages but not for Lost stages creates a fragmented experience.
Desired outcome:
By extending the automatic inbox creation to include Lost stages, users gain a consistent, comprehensive set of inboxes across all critical customer lifecycle points. At the same time, they have the flexibility to rename, hide, or remove these Lost-stage inboxes if they prefer a leaner workflow, ensuring minimal inbox clutter while still offering the benefits of focused re-engagement.