Messages: Close Conversations in Bulk
N
Nabilah Binti Salleh
Business Problem
Currently, users are forced to close conversations individually, which is a slow, repetitive, and labor-intensive process. For organizations dealing with high message volumes, this manual requirement creates a significant bottleneck.
When large volumes of conversations are left open due to the time required to clear them, it results in:
- Inbox Overload: Relevant, active conversations are buried under "stale" or resolved chats, reducing agent productivity.
- Operational Fatigue: Supervisors spend hours on manual "inbox cleanup" instead of focusing on team performance and strategy.
Desired Outcome
To introduce a Bulk Close functionality within the Messages module. This feature will allow users to select multiple conversations simultaneously—or apply filters to a specific segment—and close them all with a single action.
N
Nabilah Binti Salleh
Merged in a post:
Improvements to Messages bulk action
Q
Qayyum Amirnudin
Desired outcome:
Support for bulk actions on the Messages module: Select all or multiple messages to close conversation, assign to user, snooze etc
Jonathan Ramcharitar
This is a no brainer. Manychat does this. This is supposed to be a management tool and inbox, bulk editing is an obvious default feature. Very disappointing
N
Nabilah Binti Salleh
Merged in a post:
Mass Actions
Casa MG Su Casa Familiar
🚀 Request for Mass Actions on Respond.io
Hello 👋, we want to share some operational needs to optimize the management of our conversations and contacts on the platform.
We currently require mass actions such as:
1 ️ krav Conversations
Open conversations that are closed.
Change the status of several conversations at the same time (open or closed).
2 ️ krav Assignments
Assign multiple conversations to a single assignee.
Redistribute bulk conversations to different team members.
3 ️ krav Contacts
Assign the same label to several customers.
Define the same life cycle for several customers.
Assign the same country, language or state to multiple contacts.
Massively unify contacts in the same channel.
👉 These functions would facilitate the efficient administration of large volumes of contacts and conversations, avoiding manual management one by one.
N
Nabilah Binti Salleh
Merged in a post:
Massively close past conversations
Leandro Elias
Some users forget to close conversations and would need to be able to close several conversations with a quick action: for example, select 20 conversations and close them all.
Alejandro Alvarez
What a tragic show, horrible not being able to close conversations
N
Nabilah Binti Salleh
Merged in a post:
Bulk Auto Close Old Leads
Monir Uddin Tamim
IF
Last Incoming Message > 5 days ago
AND
Status = Open
N
Nabilah Binti Salleh
Merged in a post:
Bulk Auto Close Old Leads
Monir Uddin Tamim
IF
Last Incoming Message > 5 days ago
AND
Status = Open
Monir Uddin Tamim
Close Conversation
Erin Defosse
Fully agree with this request. We just ran a very successful Instagram campaign and as a result got hundreds of "thank you" messages that don't require any action on our part and we just want to close the conversations and doing it one at a time is time consuming and very unproductive