Messages: Internal chat between agents (respond.io users)
J
Jason David
hi can please have this feature asap, this is very crucial to our business thanks
H
Hugo Estrela
We would like to have a module in the tool where all users can communicate with each other within their space. Currently, there is internal communication through yellow comments, but it is crucial to create a sort of general internal chat. This chat should feature an infinite scrolling bar, allowing all users within that space to communicate with everyone else, ensuring visibility and interaction for all.
Some companies use Microsoft Teams for communication among employees, issuing alerts, etc. It would be great if respond.io had this module; it would be very beneficial.
Mansoor Shaikh
Really need this tool so we can send message from business whataspp to our internal team and resolve cust queries
N
Nabilah Binti Salleh
Mansoor Shaikh: Thank you for your feedback! To better understand your request, could you please provide more details about the specific use cases you have in mind? For example, how would enabling internal chat between agents help your team resolve customer queries more efficiently?
Additionally, it would be helpful to know if there are any specific features or functionalities within the internal chat that you think would be particularly useful.
Looking forward to your insights!
H
Hugo Estrela
Nabilah Binti Salleh We would like to have a module in the tool where all users can communicate with each other within their space. Currently, there is internal communication through yellow comments, but it is crucial to create a sort of general internal chat. This chat should feature an infinite scrolling bar, allowing all users within that space to communicate with everyone else, ensuring visibility and interaction for all.
Some companies use Microsoft Teams for communication among employees, issuing alerts, etc. It would be great if respond.io had this module; it would be very beneficial.
Mansoor Shaikh
Nabilah Binti Salleh: We currently have a whatsapp group where the all Agents + Members of different team share pics/videos and discussions.
We want to stop using Whatsapp Group.
It would be great if Respond.io had a feature where All Agents/Members can upload pics/vids/files for daily discussions. This would help us solve our Guest Queries faster.
B
Bon Visaldavid
Indeed need this feature
J
Joao Correa
This is a must have!
D
Derek Cummings
We def need this
S
Shi Hui
Merged in a post:
Team Member Chat
D
Derek Cummings
Ability to chat with team members within Rocketbots!
S
Shi Hui
Merged in a post:
Internal Chat
I
Isaac Meneses
Chat service for the agent team, so they can communicate about customers
S
Shi Hui
Merged in a post:
Users Chat
Juan Carlos Luna
To be able to create chats between users, without having to connect with them via a channel. A chat inside respond.io platform.
P
PCD Company
Indeed need this feature
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