Messages: Schedule and Delay Message Sending
A
Ashwin Sadananthan
Business Problem:
Currently, there is no functionality to schedule messages or emails to be sent at a specific date and time in the future. This limitation impacts sales teams who serve clients in different time zones, as they must manually send messages at inconvenient hours or risk delayed communication.
Desired Outcome:
Introduce the ability to schedule messages and emails for future delivery at a specified date and time. This feature should accommodate time zone differences and automate timely communication, improving efficiency and customer satisfaction.
Use Cases:
- Time Zone Management: Sales teams can schedule messages to be sent during the client’s working hours, even if the sender is in a different time zone.
- Follow-Up Automation: Teams can set follow-up messages to go out at a strategic time, ensuring consistent and timely engagement with leads or clients.
Jay Lim
Very keen to have this.. Very inconvenient to manually send out at the hours we want.
Amalia Putrieka
Jay Lim: Hi, thanks for your feedback! We appreciate your patience as we work on improving the platform. We’ll keep you posted! :)
F
Fernanda Giroleti Weiden
This feature would be highly valuable to us too. Our users sometimes want us to send them a reminder in date x about a subject, and currently we manage those in Google calendar. It would be great to be able to have them in the platform.
K
KK Lim
Another use case for this feature:
We would like to send out automated message/email to remind our customers to renew the service package.
Jake Hiew
Dear Respond.io team, just checking if there are any updates on this feature? Saw that it has been requested since 2021, coming to 3 years, but feature is not ready yet.
Thanks.
Y
Yihui Chan
Hi Jake Hiew, thanks for following up on this. While this feature was requested a while back, we've been prioritizing many features which may take more planning and development on our end first. Rest assured, we'll update this feature request when we start looking into it.
To help us understand more about your use case, what do you intend to use this feature for and how might it solve your business problem?
Valeriy Vetrov
Yihui Chan I'll give you my case. For example, i am communicate with client on whats app, and he wants me to remind him about something in few days. So in that case, i need put this reminder into my calendar, and when it is time to send this reminder, i need to open chat with him to send this reminder. So i am doing the same to times, first i need put in into calendar and after send message. But also i can be on another meeting at this time when i need to send this reminder.
Another situation, i am working in the evening, and i want to send some information to the client, but it is not good to send whast app messages after 9pm, or maybe we are in different time zones. So it will be very good, if i can set time, when this message will be delivered
Y
Yihui Chan
It's good to hear from your personal experiences, so thank you for your comment, Valeriy Vetrov. One workaround for now is you could try to utilize the "Snooze" feature as a reminder to send those messages.
Y
Yihui Chan
open
Y
Yihui Chan
Merged in a post:
Email improvement: Email scheduling
Amit Bakshi
I have customers I wish to schedule a response email that will be sent to them within the business hours. Please add an option to schedule outgoing emails
A
Arty McLabin
also super cool if it would have the option to be sent only if there is no answer from the customer. so it would be a scheduled reminder for customers that forget to reply
Jerry (CEO)
Merged in a post:
Scheduled Messages & Sequences
V
Virgil Vergara
For several use cases like Sales or Coaching it is useful to be able to schedule messages (or voice notes) to be sent at a later time. These are not like broadcasts as each Contact would get a tailored message.
Would also be nice if these messages could be scheduled in a sequence.
I
Isaiah Ashwin
This would be very useful!
Jerry (CEO)
Merged in a post:
Schedule Message
H
Himmy Kwan
set the timer for schedule message
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