Messenger: Custom Message Templates
A
Adam Teo
Business problem:
- As a user, I want to create my own Facebook utility message templates on respond.io, so that I can send personalized messages suited to my business needs, better nurture and maintain leads.
Desired outcome:
- Create and manage custom Facebook utility message templates
- Enable more personalized and consistent communication
- Improve lead nurturing and retention
Use Cases:
- Sending tailored follow-ups to prospects
- Nurturing leads with predefined but customizable messages
The current workaround:
- N/A
H
Huy Bui
Previously, I used the "Broadcast Program" feature for the Messenger channel on Respond to maintain customer engagement. Currently, this is not possible because Meta's prescribed message templates contain content unsuitable for customer service activities.
In my opinion, this will diminish the effectiveness of Respond. I sincerely hope a solution to this problem will be found soon.
Fahim Hossain Chowdhury
We need it & we also need the marketing template approval. Without it Broadcasting won't make sense for Messenger