Messenger: Custom Message Templates
planned
A
Adam Teo
Business problem:
- As a user, I want to create my own Facebook utility message templates on respond.io, so that I can send personalized messages suited to my business needs, better nurture and maintain leads.
Desired outcome:
- Create and manage custom Facebook utility message templates
- Enable more personalized and consistent communication
- Improve lead nurturing and retention
Use Cases:
- Sending tailored follow-ups to prospects
- Nurturing leads with predefined but customizable messages
The current workaround:
- N/A
N
Nabilah Binti Salleh
marked this post as
planned
H
Huy Bui
Previously, I used the "Broadcast Program" feature for the Messenger channel on Respond to maintain customer engagement. Currently, this is not possible because Meta's prescribed message templates contain content unsuitable for customer service activities.
In my opinion, this will diminish the effectiveness of Respond. I sincerely hope a solution to this problem will be found soon.
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Nabilah Binti Salleh
Huy Bui: Thank you for explaining your use case so clearly.
We understand how the current limitations with Meta’s prescribed templates can impact your ability to effectively maintain engagement through Messenger broadcasts. We are currently looking into this, will keep you updated on the progress here!
Fahim Hossain Chowdhury
We need it & we also need the marketing template approval. Without it Broadcasting won't make sense for Messenger
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Nabilah Binti Salleh
Fahim Hossain Chowdhury: Thank you for sharing your thoughts.
We recognize how important marketing template approvals are for making Messenger broadcasting meaningful for you. We are currently looking into this, will keep you updated on the progress here!