Business Problem:
Agents using the mobile app currently cannot see a Contact's unique ID (e.g., respond.io Contact ID or a synced CRM customer ID). This makes it difficult to cross-reference the Contact with records in external systems while on the go, since this is only visible on desktop.
Desired Outcome:
Show the Contact ID within the Contact Details panel on the mobile app, similar to how it may appear on desktop, so agents can quickly reference or copy it when needed.