Mobile app: Display Error for Invalid Credentials Before 2FA
E
El F.
Business Problem:
Currently, when signing in on the mobile app with Two-Factor Authentication (2FA) enabled, users are sometimes prompted to enter their 2FA code even if their email or password is incorrect. This can cause confusion and lead users to believe their credentials were accepted when they were not.
Desired Outcome:
Update the mobile login flow so that if the email or password entered is incorrect, an error message (e.g., "Invalid email or password") is shown before prompting for the 2FA code. This would prevent unnecessary steps and reduce confusion during login attempts.
E
El F.
Heres a video, username and password were entered incorrectly. Only after enterring the 2FA message appeared
N
Nabilah Binti Salleh
El F.: I see, thank you for clarifying. Appreciate the feedback and reply!
N
Nabilah Binti Salleh
Hi El F., thank you for your request. Just to clarify - if a user has enabled 2FA and enters incorrect login credentials, the mobile app will return to the login screen and display the error message: "Invalid email or password". So the current behavior already handles the scenario you described.
If this doesn’t address your concern, could you please share a bit more detail? We’d love to better understand the issue you're experiencing.