Business Problem:
  • As a mobile user, I want to make and receive VOIP calls and have a dedicated Calls tab, so that I can efficiently manage my call activities in one place.
Desired Outcome:
  • Enable VOIP calling on mobile
  • Add a Calls tab to track incoming calls
  • Improve accessibility and call management for users on the go
Use Cases:
  • A sales representative making outbound calls directly from the app
  • A support agent receiving and managing incoming calls efficiently
Current Workaround:
  • N/A