New Channel: Shopee Chat | Voters

New Channel: Shopee Chat

Eddie Tan

Can we have a new integration with Shopee Chat ? This is to allow Shopee seller to receive message from Shopee buyer through Shopee platform

July 12, 2021

Ian Goh

Please implement this. A lot of other omni chat providers are offering shopee and lazada chat.

Alyaa See

Hi Ian Goh, we understand how important it is to have Shopee Chat supported as a channel. We’ve noted your request and will keep you updated here as soon as there’s progress.

Dylan Crawshaw

Jerry (CEO)other regional platforms like Mekari Qontak allow for the integration of Shopee chat into their unified Inbox. Is this something that Respond.io will look at facilitating at some point beyond the custom channel integration.

Nabilah Binti Salleh

Hi Dylan Crawshaw, thank you for sharing that context regarding Mekari Qontak. We definitely understand how valuable a native Shopee integration would be for sellers looking to centralize their operations in a single Unified Inbox. At the moment, we do not have any updates to share, however, when we do - we'll be sure to keep you updated!

Jerry (CEO)

Hey Eddie Tan, do you have a developer on your team? If yes, I have good news for you, we are about to release a new feature called "Custom Channel", which will allow your team of developers to build a channel integration from any platform (like Lazada or Shopee) into Respond.io. Is this something you are interested in trying?

Eddie Tan

Jerry (CEO): Hi Gerardo, yes I have a developer team but do we need to know the Shopee webhook server/IP ? As far as I know Shoppee does not expose their WebHook and not sure how we can integrate with it. May need your advise.

Hi Eddie Tan: Shopee does not provide public API for chat, we are currently collecting more information from shopee and will keep you posted.

Refer here for more information about Shopee Chat Webhook: https://open.shopee.com/api/v1/image/download/?image_type=jpeg&image_id=6opUpiqTnke6IY77cuSCdA44neE2Q3k4NjRiWUwAC%2BiYK6jZQ3uiECVRxxv%2F%2FXpv0uFjYloJK81r%2BdkX%2Bshbig%3D%3D

Hi Eddie Tan: Upon confirmed with Shopee, their Chat API is only available for whitelisted users, do reach out to Shopee Open API team to gain access on the Chat API. 
We would be very delighted to see you successfully integrate with Shopee Chat, let us know how things go.
Hope this helps.

CY Kay

Zy can I have more info on how this works?

Hi CY Kay, to connect to Shopee Chat via custom channel, you first need access to the Shopee API, which you can apply for here (https://open.shopee.com/faq/56), along with the webhook access.

We look forward to your successful integration with Shopee Chat If you encounter any issues, please contact our Support team for assistance.

CY Kay

Zy This is what Shopee responded to me

CY Kay, in this case, it appears that Shopee still restricts the use of their Messaging API, so integration is not possible at this time.

Note: this limitation is set by the Shopee team.

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