New Channel: VoIP (Outbound Call)
in progress
Sebastien OLIVE
I would want to have a click-to-call feature to make a voice call directly on respond.io platform (e.g. using SIP)
George Wong
woot!
Ahmed Nassar
in progress
S
Shi Hui
planned
N
Nabilah Binti Salleh
Merged in a post:
is it possible to have phone calls for our agents to their concered chats
M
Marwan Hannoun
I'm writing to express our appreciation for the excellent services your CRM system has provided us thus far. Our team has found tremendous value in the features and capabilities offered by your platform.
As we continue to optimize our customer interactions and streamline our processes, we've identified a need for a phone call feature within the CRM interface. Being able to make and receive phone calls directly from the CRM system would greatly enhance our agents' efficiency and improve our overall customer experience.
We understand that integrating new features into an existing platform can be complex, but we believe that adding a phone call option would align perfectly with our goals and further enhance the functionality of your CRM solution.
We would greatly appreciate it if you could consider our request and explore the possibility of integrating a phone call feature into your CRM system. If there are any additional details or requirements needed from our end to facilitate this process, please don't hesitate to let us know.
N
Nabilah Binti Salleh
Hello Marwan Hannoun, thank you for sharing with us your request.
We do have Feature Requests for both outbound and inbound voice calls - feel free to vote here:
- New Channel: VoIP (Outbound Call): https://respond.canny.io/feature-request/p/new-channel-voip-outbound-call
- New Channel: VoIP (Inbound Call): https://respond.canny.io/feature-request/p/new-channel-voip-inbound-call
Once the features get prioritized, we will be sure to contact you to understand your requirements further.
A
Alberto Ruiz
or maybe a way to connect with a PBX, asterisk or 3cx
Srivhiinesh Muniandy
Yes please. +1 Comment for Sky Altitude Tourism
Tahir Ayub
Yes
Ebrahim Abdulaziz
Strongly agree, it is going to increase the conversion rate and reduce the customer time scheduling a meeting.
see the example on this website :
Y
Yaniv David
Can I make calls through the system?
Y
Yihui Chan
Hi Yaniv David, currently you aren't able to make calls through the system, but it's possible for us to work on when this feature request is prioritized
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