New Integration: Shopify | Voters

New Integration: Shopify

Greg Li

Desired outcome:

It would be nice to have a Shopify app made, so it will update all customer database to the app whenever they reach out via email / Facebook or WhatsApp, it will have all those order numbers shown, like a real CRM tailored for Shopify

July 17, 2019

Guerrilla Metrics

Fundamental. It should be a priority in the development backlog. Respond should operate seamlessly with different ecommerce.

I think it's urgent to have this development at least with Shopify.

Nabilah Binti Salleh

Merged in a post:

Shopify Integration

Aguila Activewear

Hi Team,
As a current user, I’m honestly surprised and frustrated that respond.io still doesn’t offer a native Shopify integration for reading and writing product and order data. It’s 2025—and we’re still stuck using Zapier for basic automations like sending WhatsApp order confirmations and updates?
Smaller platforms like WATI already do this natively, with seamless sync between Shopify and WhatsApp. Why can’t respond.io, a much larger platform, offer the same?
This is a critical feature for any e-commerce business. Please prioritize a proper Shopify integration—Zapier is not a real solution.
Looking forward to your reply.

June 10, 2025

Igor Czajkowski

Competitors like crisp.chat or gorgias.com have integration with Shopify and for agent it is very beneficial. When it will be available in respond.io?

Amalia Putrieka

Hi Igor Czajkowski, thanks for your interest in the Shopify integration! While we don’t have a specific timeline for this feature at the moment, we understand how valuable it would be for enhancing agent workflows. We’ll keep you updated on any progress. Thank you for your patience! :)

Jossan José Pereira da Silva

It would be very useful, several competitors have this function.

Yihui Chan

marked this post as

open

Hi all, we're interested in getting your feedback on which tools you are currently using and how you want them integrated with our platform.

Please provide your inputs, so that we can consider your needs to help us build the integration you want. The survey should only take a few minutes. Your feedback is highly appreciated! https://forms.gle/ToBedKo85eoRbFy2A

Elvis Rojas

This is very important! Doing an integration through zapier or make represents more costs and this function is key in the operation of a customer service application. It should be a priority for the respond.io team.

Yihui Chan

Merged in a post:

New Integration: Shopify

Juan Jimenez

Allow to send messages when the customer abandons the cart or when buying

June 1, 2023