Currently, when a user replies to an Instagram story, the AI Agent usually receives only the message sent by the user, but not the content of the original story.
This creates a significant limitation for those of us who use AI as the first level of care.
For example, many users respond to stories with messages such as:
* How much is it?
* Is it today?
* How do I sign up?
* Is there still room?
* What time?
* Where is it?
For a human person, the context is obvious because they can see the story to which they responded. However, the AI Agent does not have access to that information and must respond generically or derive the conversation unnecessarily.
This especially affects businesses that use stories to promote:
* events
* restaurants
* promotions
* reservations
* shows
* commercial campaigns
It would be very useful if Respond.io could expose to Agent AI all the information allowed by the Instagram API, for example:
* text of the story
* image or preview
* associated link
* sticker used
* any metadata available
Even if it were not possible to access the full content, it would be very helpful to have a specific variable or field that clearly identifies that the message comes from a response to a story and, if possible, to include a summary or reference of the original content.
This would allow for much more precise answers, reduce unnecessary referrals to human agents and significantly improve the experience for both companies and users.
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