We would like Respond.io to provide a historical report of agent availability status, allowing managers to see how long each agent remained Online, Busy, or Offline during a specific day or selected period.

Ideally, the report should include:

Currently, Respond.io allows us to see an agent’s current status and “Last Seen”, but there is no historical view showing how many hours an agent was effectively Online during the day.

This is an important operational metric for team management, workforce monitoring, performance analysis, and auditing, particularly for companies whose workflows depend on agents being Online in order to receive conversations automatically.

Having this information available under Reports, or alternatively through an audit log or API endpoint, would provide managers with much better visibility into agent availability and help identify gaps between scheduled working hours and actual platform availability.

For support operations that rely heavily on automatic conversation distribution, agent status history is not simply a productivity metric — it is essential operational data.

Hello, I would like to request a connection and disconnection report to validate at what time agents connect within the platform, to better control the times they are using.

It would be very useful to have a daily report showing the connection time of each user on the platform. We can currently see performance and activity metrics, but not a clear history of how long each agent was connected per day.

*Use case:

*Expected result:

An exportable or visible report in Analytics/Reports with:

It would help us to have better operational visibility and to plan shifts and coverage more precisely.

We need to be able to see a history of when a user was online, offline or busy within a time range, to check if they were connected during their assigned time. Currently we only see the real-time status and the latest activity, but not a detailed historical record by time zone.

Hello respond.io team,

We would like to have a metric or report that allows us to see the status history of agents, for example:

This would help us to better measure team availability and conversation management.

Thank you for considering it.

Add a section in reports that allows you to view the history of status changes for all users (agents).

Specifically, that you can consult:

This functionality would help to:

Currently, it is only possible to audit these changes in the main panel, without saving the history, which limits the monitoring and analysis of the team's productivity.

We would like to have a session within the central panel where owner and administrative users can see the login and logoff activities of users

Business Problem:

Companies with many agents simultaneously operating a shared inbox lose efficiency because they are not properly supervised. We face the challenge of monitoring the activities of workers. As a manager, I need to monitor and analyze the actions of my team in real time and in a historical way to ensure operational efficiency and compliance with objectives.

Respond problem:

Currently, the platform does not offer an option that allows historical monitoring of connection and availability, nor does it have a report with the log of connection actions to prepare an external report and define its own indicators.

Expected Outcome:

Have a detailed report of agent connection times that includes; Date, time and duration of online and offline periods - Disconnection events (bathroom, lunch, training, feedback) - Schedules and duration of disconnection breaks.

Recommended KPIs to Integrate:

Total Connected Time/Average Idle Time/Availability Percentage/Number and Duration of Pause/First Connection Time/Offline Time

These indicators are part of multiple omnichannel platforms such as Respond, it is a disadvantage that this is not available.

It allows you to view agent activity, connection time, recess and disconnection.