Problem

Currently, conversation exports show agent IDs instead of agent names.

Impact

This creates friction for customers trying to use exported data for reporting and analysis, as agent IDs are not human-readable and require additional processing.

Workaround

Customers need to manually map agent IDs to names, which adds extra effort, increases the risk of errors or data corruption, and makes exports less usable for reporting and BI tools, ultimately slowing down workflows for teams that rely on this data.