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Ahmed Nassar
Business problem:
  • As a user, I want to see reports and insights on my call logs and activities so that I can track performance, identify trends, and make data-driven decisions.
Desired outcome:
  • Visual reports with call metrics (e.g., duration, volume).
  • Insights into call patterns and customer behavior.
  • Exportable reports for analysis and sharing.
  • Log table with details on each call (direction, duration, user, etc..)
Use Cases:
  • Monitoring team productivity and call efficiency.
  • Identifying peak call times and optimizing resource allocation.
The current workaround:
  • N/A