Reports: Show Reports and Insights on Call Activities
planned
Ahmed Nassar
Business problem:
- As a user, I want to see reports and insights on my call logs and activities so that I can track performance, identify trends, and make data-driven decisions.
Desired outcome:
- Visual reports with call metrics (e.g., duration, volume).
- Insights into call patterns and customer behavior.
- Exportable reports for analysis and sharing.
Use Cases:
- Monitoring team productivity and call efficiency.
- Identifying peak call times and optimizing resource allocation.
The current workaround:
- N/A
S
Shi Hui
planned