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Wilson Tan
Business Problem:
Currently, AI Agent and AI Assist occasionally fail to retrieve accurate information from knowledge sources, even when the information exists. These challenges arise due to:
  1. Knowledge Source Formatting:
    Improperly formatted sources may lead to retrieval errors. Users can follow guidelines here to improve formatting.
  2. Non-English Knowledge Sources:
    Information in languages other than English is not consistently handled by the system.
In some cases, the AI may still fail to retrieve accurate information despite correct formatting and content due to technical limitations inherent to AI technology.
Desired Outcome:
Enhance the knowledge source retrieval system to address these two core issues:
  1. Improve AI handling of non-English knowledge sources.
  2. Mitigate dependency on perfect formatting by refining retrieval methods.
This enhancement would lead to higher accuracy and reliability in AI Agent and AI Assist responses, reducing errors and improving user satisfaction.