Currently, Respond AI only supports text data as input for its knowledge source. This limits its ability to generate accurate and helpful responses in scenarios where essential information is provided in image formats—such as product photos, or visual instructions. Without image support, our AI Assist and AI Agent features cannot reference or reason over visual content, leading to incomplete responses and reduced automation potential in image-heavy workflows.

Enable Respond AI to process and utilize image data uploaded to the knowledge source. The system should be able to extract and index relevant information from images and make that information accessible to both AI Assist and AI Agent for generating contextually rich responses. This enhancement will extend Respond AI’s capabilities beyond text and support more use cases.