Settings: Per-User Timezones & Custom Time-Frame Filters
Galina Shubina
Business Problem
Teams working fixed shifts (e.g., 23:00–07:00) face inaccurate reporting when daylight saving time (DST) changes occur. A single shift gets split across two calendar days, distorting KPIs.
A workspace-wide timezone also doesn’t work for multi-region teams where managers need reports aligned to their local timezone.
Desired Outcome
Provide more flexible timezone controls in reporting so data remains accurate across shifts, regions, and DST changes. This can be achieved through either:
- Per-user (or per-role) timezone settings: Dashboards and reports adapt to the user’s selected timezone.
- Report-level timezone and custom time-window filters: Ability to choose a timezone and define a reporting window (e.g., 23:00–07:00 as one day).
Why It Matters
Ensures accurate shift KPIs, reduces manual corrections, and supports teams operating across different regions and time zones.
A
Alyaa See
Merged in a post:
Hourly filter range in users report
Jaser Abusahmin
I checked the Users report docs, and it currently supports
date-based filters only
— for example:- Today
- Yesterday
- Last 7 Days
- Last 14 Days
- Last 30 Days
- This Month
- Last Month
It also uses your
workspace timezone
.So at the moment, there isn’t an
hour-by-hour range filter
like 12:00 AM to 6:00 AM
in the Users report.If you’d like this as a product improvement, you can submit it here: https://respond.canny.io/feature-request
Jaser Abusahmin
We need this feature as soon as possible
A
Alyaa See
Hi Jaser Abusahmin, we understand this would be useful for more precise reporting, and we’ll keep you updated if there’s any progress on this request.