Settings: Restrict Agents from Blocking Contacts
Viiky Ng
Business Problem:
Contacts represent valuable potential leads and revenue sources. Permitting every user to block contacts could result in accidental blocks, causing potential loss of these leads.
An example: agents might accidentally block VIP contacts, preventing them from receiving messages from these contacts. This could result in a lack of immediate visibility until the contacts are manually located in the Blocked Contacts inbox.
Desired Outcome:
Enable owners and managers to limit the ability of certain agents to block contacts. This measure will enhance control over processes within the organization for owners and managers where only permitted users are allows to block contacts.
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Nabilah Binti Salleh
Merged in a post:
Access Level: Restrict agents from blocking contacts
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Wilson Tan
Business Problem:
Contacts represent valuable potential leads and revenue sources. Permitting every user to block contacts could result in accidental blocks, causing potential loss of these leads.
Desired Outcome:
Enable owners and managers to limit the ability of certain agents to block contacts. This measure will enhance control over processes within the organization for owners and managers where only permitted users are allows to block contacts.