Snippets: Add Snippet Category
S
Shi Hui
Business Problem:
Currently, we can add a Topic for the Snippets in the Snippet module. However, if the use case is that I have agents speaking in different languages and I want every agent to easily find the snippet required based on the language they are talking with, topic is not enough.
Desired Outcome:
It would be good if there is a way that I can group snippets into different sections or categories (e.g. languages) for easier access.
S
Shi Hui
Merged in a post:
Saved replies
Chat Decide
I want to request that saved replies be divided into sections
Indeed, there is a division from within the replies section into topics, but
I want the agent to be able to choose the response according to the topic
For example
My agents speak different languages
I want to post replies in different languages
But how will the agent find the appropriate response for the language in which he is speaking
Is it clear?