Hello, respond.io team:

I would like to suggest an improvement for the inbox interface. Currently, system events (such as “Workflow started/finished” notifications, assignment changes, and so on) create excessive visual noise in the conversation history.

When a contact interacts with several AI modules or is reassigned, the screen becomes saturated with these gray texts. This breaks the reading flow and makes it difficult for human agents to quickly review the real context of the messages between the customer and the company.

Proposed Solution:

It would be very helpful to implement a switch (toggle) or filter in the chat view that allows “Hide/Show system events”. This way, administrators could activate the full view if they need to debug a flow, but agents could work with a clean interface that only shows the messages sent and received.

Thank you in advance for taking this into account for future updates.

Regards,