Solve phone number duplication (+)
complete
Carlos Gómez
When a new customer enters via WhatsApp, the number is created without the (+) and when I go to create contacts from the platform it forces me to do it with the (+) and this is generating duplicate contacts and more MAC consumption
1) So I propose that you search for duplicates regardless if the contact has the number with the (+19992221234) or (19992221234).
2) Or that it does not allow adding numbers without the format (+)
S
Shi Hui
complete
Good news! We have now standardized the phone number format on our platform. This means that even if a contact number is entered in different formats, such as with or without a '+', it will be identified as a single contact. This would largely reduce the chance of contact duplication on the platform!
Y
Yihui Chan
Hi Carlos Gómez, thanks for posting your request. We're currently fixing the phone number validation across the platform, so it should fix this issue here. We'll share an update once that's done.
Carlos Gómez
Yihui Chan: Good to hear , thanks!