Tags: Activity log
W
Wilson Tan
Business problem:
Right now, any user can remove or assign a Tag to a contact. Without a proper audit log for Tag actions, users become confused and run in the dark when collaboratively managing tags within the team.
Desired outcome:
Introducing a Tags activity logging system would address these issues by providing a detailed audit log of all tag-related actions. This system would record who assigned or removed tags and when these actions occurred.
N
Nabilah Binti Salleh
Merged in a post:
Label Report
Smartbot LA
Problem
Tags are useful for several functions of the system, however there is no reporting to identify their use over time as well as a log of who assigns or deallocates a label, which may affect operation.
Solution
Add specific reporting on the use of labels