Tags: Auto-Tag Keywords from Incoming Messages
Scofield Li
Business Problem:
Currently, there is no automated way to analyze incoming messages and assign relevant tags based on their content. This limits the ability to organize contacts, segment them by intent or topic, and trigger relevant workflows efficiently.
Desired Outcome:
Enable the platform to detect key words or phrases from incoming customer messages and automatically assign tags based on matched content.
N
Nabilah Binti Salleh
Merged in a post:
Automatic contextual tagging of all conversations across all numbers by AI
A
Ankit Rauniyar null
We would like to implement automatic contextual tagging of all conversations across all numbers using AI. The goal is for the system to continuously analyze both incoming and outgoing messages or call transcripts in real time, identifying the nuanced context of each conversation.
The AI should intelligently detect purchase intents—such as distinguishing between product interests (e.g., “coffee” vs. “tea” vs. “candy”)—and then automatically apply a corresponding tag to that recipient.
This allows us to dynamically build interest-based customer segments without manual input. Over time, these segments can be used to trigger and optimize targeted inventory alert broadcasts, ensuring that each recipient receives updates and promotions most relevant to their demonstrated interests.
E
Eugene Chabangu
This will be great to have.