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Suhana Hamzah
Business Problem:
As a business using respond.io, I want to direct users to a TikTok chat instead of my profile page, so that users can immediately start a conversation without extra friction.
Desired Outcome:
Support generating a TikTok QR code or direct link that opens a business chat.
Use Cases:
  • A business prints a QR code on a product box to let users instantly message them on TikTok.
  • A marketing team adds a direct chat link in an email or website CTA to drive real-time engagement.
Current Workaround:
Businesses can only link users to their TikTok profile, requiring extra steps before a chat can be started.