Voice AI Agent: Configurable AI Agent Call Duration Limit
Suhana Hamzah
Business Problem:
- As a business using Voice AI Agent to handle inbound calls, I want AI calls to support longer conversations so that customer inquiries can be completed without the call ending prematurely due to the current 3-minute cap
- The fixed duration limit may interrupt legitimate conversations, especially when the AI Agent needs more time to gather information, provide explanations, or guide callers through simple requests
Desired Outcome:
- Allow businesses to configure the maximum duration for Voice AI Agent calls
- Keep 3 minutes as the default limit to maintain cost control and prevent runaway conversations
Use Cases:
- AI Agent needs more time to collect customer information during the call
- Some businesses rely on AI Agents to handle simple customer questions, and these conversations may sometimes take longer than the current 3-minute call limit
- AI Agents providing step-by-step guidance or explanations may exceed the current 3-minute limit
Current Workaround:
N/A - When the 3-minute limit is reached, the call is automatically ended even if the conversation is still ongoing