Webhooks: Add workspace ID and comment author to New Comment payload
Ahnaf Tsaqif
Currently, the New Comment webhook payload includes the conversation contact, the contact's assignee, the comment text, and mentioned user IDs/emails — but it is missing two key fields needed for routing and attribution in external systems:
- Workspace identifier — no workspace ID or name is included, making it impossible to identify which workspace triggered the event when multiple workspaces share the same endpoint.
- Comment author — there is no author field in the payload. The assignee object refers to who the conversation is assigned to, not who wrote the comment. Users currently have no way to know which agent or team member created the comment.
Requested additions:
- workspace.id and workspace.name
- author.id, author.firstName, author.lastName, author.email