Currently, the Website Chat widget only sends automated messages after a visitor initiates the conversation. There is no option to trigger a welcome message immediately when the widget opens.

Businesses that want to proactively greet visitors, display a logo/image, or provide introductory information cannot do so without waiting for user interaction.

This reduces engagement opportunities—especially for passive visitors who may not start a chat on their own.

Enable an option that allows businesses to automatically send a first welcome message the moment the Website Chat widget is opened.