WhatsApp: Allow templates to have predefined contact field parameters
N
Nicolas Degreas
Business Problem
When sending WhatsApp templates for outreach, sales representatives must manually select or input the contact field values each time. This repetitive step increases the risk of human error and slows down the sending process.
Current Limitation
Templates require manual parameter selection whenever they are used, even if the parameter consistently maps to the same contact field.
Desired Outcome
Enable templates to have predefined contact field mappings so that:
- Selecting a template automatically fills in the assigned contact field
- Users do not need to manually choose the field each time
- There remains an option to override with custom parameter text if needed
N
Nabilah Binti Salleh
Merged in a post:
Configure Default Respond.io Fields Per WhatsApp Template Variable
Santiago Burgues
Business Problem
Our team frequently sends WhatsApp templates that include variables (e.g., name, order ID, building, date, etc.). In many cases, these variables correspond to existing contact fields in respond.io.
Currently, every time an agent sends a template, they must manually select or enter the respond.io field for each variable. This becomes repetitive, slows down operations, and increases the risk of human error (e.g., selecting the wrong field or entering inconsistent data).
Since many templates are reused regularly with the same variable–field mapping, this manual process adds unnecessary friction to daily workflows.
Current Limitation
When sending a WhatsApp template with variables, agents must manually configure or map the respond.io field for each variable every time the template is used.
There is no way to predefine or save a default field mapping at the template level.
Desired Outcome
Allow template variables to be pre-configured with default respond.io fields.
For each template, admins should be able to:
• Assign a specific contact field (or custom field) to each variable.
• Save this mapping at the template level.
• Automatically auto-fill variables when the template is selected, based on the predefined field mapping.
This would:
• Reduce repetitive manual work.
• Minimize errors.
• Speed up template sending.
• Improve operational efficiency for teams handling high message volumes.