WhatsApp Fees: Generate invoice for each WABA top up
Z
Zy
Platform limitation:
Currently, a monthly invoice for WhatsApp fee usage is generated at the start of each month and is accessible via Usage History. However, for individual WABA balance top-up transactions, only a receipt is generated — not a formal invoice.
Desired Outcome:
It would be highly beneficial if users were able to access the invoice for every top up transaction that they make.
Annie Zhang
Preferably, we would also like the WABA balance top-up charges to be issued with official invoices, because currently we only see receipts.
A
Alyaa See
Hi Annie Zhang, thank you for your feedback.
Yes, your feedback is aligned with this request — specifically, having official invoices issued for WABA balance top-up charges instead of only receipts.
We’ve noted this and will continue tracking the request.
C
Cuentas Ecuabots
WhatsApp usage usually is payed for by final client so they need to have invoices under their name. To be able to edit details of invoices separately from account invoices would solve this
Gloria Esther Guzman
Do you have an estimated date for this?
Amalia Putrieka
Gloria Esther Guzman: Hi, thanks for reaching out!
While we can't provide an estimated date at the moment, we'll keep you posted as we actively work to improve our platform experience :)
Jordi Agustí
We need and invoice for that top ups please. As a company we need these invoices to comply with tax regulations.
Dr. Mohammad Ali
Yes, for business Top Up invoices must be there. Receipts can't be enough proof as it doesn't have company details, so no supporting document, then.